Health services

There are many opportunities in the health industry to enhance a patient's experience. Through conversational learning and interactions, BBX can help patient through areas of support at all hours of the day.

  • Personalised product selection 
  • Troubleshooting as a self-help process
  • Push notifications for maintenance, support & recall information
  • Post diagnostic support 
  • Contact and escalation path to health providers or resellers

*Based on internal research where we conducted the tasks with usability testing participants using both technologies.

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Here we have an example of what a conversation may look like between a virtual assistant and a customer who is seeking a solution to a leaking CPAP mask. 

Entertainment

In an industry where customer queries and transactions are a key part of the total event experience, enquiries handled by a virtual assistant cover a large range of time consuming and repetitive demands that can be handled by BBX.

  • Transactional management 
  • Post purchase support 
  • Automated process for lost tickets and cancellation refunds
  • Personalised recommendations
Typical time taken to make an enquiry about a concert and book a ticket...

*Based on internal research where we conducted the tasks with usability testing participants using both technologies.

Human resources

Deployment of BBX in a Human Resource business area can help with a team’s efficiency and act a valuable
business tool for management and staff through:

  • Handling time consuming or mundane tasks freeing resources to work on higher value tasks
  • First-level recruitment vetting based on conversational criteria
  • Gathering qualitative and quantitate data for insight planning and on time reporting
  • Delivering a system for self-led, professional development
Typical time taken to solve a simple administrative task...

*Based on internal research where we conducted the tasks with usability testing participants using both technologies.

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