Familiarity
Provides a natural and familiar interface
Software is to run your business. BBX is to talk to your customers. Enable the power of complex business systems through natural language conversations.
BBX is where your customers are. From Messenger to web to mobile, customers are interacting with businesses on a growing range of platforms and devices.
BBX is not just an off the shelf chatbot, it’s an innovative product that was designed and built from the ground up to evolve with your business. It can be tuned specifically for your needs and can learn about your industry, while always delivering a great customer experience reflecting your brand and personality.
BBX has been created by a team with decades of expertise in user-centred design, conversational interfaces, natural language understanding, machine learning and systems integration. BBX’s intelligence is achieved by blending the creative application of technology with knowledge of how people behave and interact across digital platforms. The result is a chatbot that can deliver relevant content quickly and contextually aligned with business objectives.
BBX will change the way that consumers interact with your brand. Support your customers where ever they are, whenever they need it. BBX is never offline, never tires and can be upskilled to learn to work in many areas of your business enabling message based commerce that is inherently social.
Every chatbot application built for your business will be powered by a dedicated cloud-based conversational engine, literally providing intelligence as a service. BBX can also integrate with your systems and APIs to provide a rich user experience to enhance and simplify your customer’s interactions with your business.
Whether it’s to record a TV show, book a room, quickly find relevant information or make a support enquiry, your customers will be delighted and will value the consistent experience across web, mobile, Messenger and other channels.
By using specialised learning algorithms BBX requires less data to learn, meaning you get better quality results more quickly. Deployed on a custom built platform means capabilities can be specifically created for your market.
Provides a natural and familiar interface
User journeys and intent considered as part of conversational design
More time for live agents to focus on high value conversations
A simple addition to your exisiting technology stack
Extend your brand's personality into the conversational space.
Can be tailored to meet various business objectives
Whether it’s user sessions, sentiment and tone or specific semantic reporting, your dashboard of conversational data will provide rich insights into the customer interactions with BBX and your business.
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